Here are some of the most frequently asked questions we receive, along with our answers.

Shipping and Delivery

What does delivery cost?

Standard delivery is FREE for orders totaling R500 or more. For orders below R500 to Main Centres and Outlying Areas the standard delivery fee is R65. If you are based in a Remote Area, please do buy our products on Takealot. See full Shipping Policy.

Size Guide

How can I be sure the garment will fit me?

If in doubt, order the larger option. Consult our Size Guide.

How do I choose the right shapewear?

Buy the right size shapewear. It is a fallacy to think that shapewear a size larger is more comfortable or a smaller one provides more support. Consult our Guideline.

Contact Us Guide

How do I contact customer service?

Please reach out to us on or via our contact form.

Returns and Exchanges

Can I return Seamfree® Underwear?

Underwear is a non-returnable item. This is because once worn, we cannot sell the product to another customer. Even if you ordered the incorrect size, the item cannot be returned. However, if the item is faulty or the incorrect item was sent to you, we have a 10-day return policy, which means you have 10 days after receiving your item to request a return, for incorrect or faulty items only. Rest assured, if the fault lies with us, we will make it right. See full Refund Policy.