Frequently Asked Questions
Shipping and Delivery
What does delivery cost?
Standard delivery is FREE for orders totaling R450 or more. For orders below R450 to Main Centres and Outlying Areas the standard delivery fee is R100. If you are based in a Remote Area, please do buy our products on Takealot or Zando. See full Shipping Policy.
How can I be sure the garment will fit me?
If in doubt, order the larger option. Consult our Size Guide.
How do I choose the right shapewear?
Buy the right size shapewear. It is a fallacy to think that shapewear a size larger is more comfortable or a smaller one provides more support. Consult our Guideline.
Contact Us Guide
How do I contact customer service?
Please reach out to us on firstname.lastname@example.org or via our contact form.
Returns and Exchanges
Can I return Seamfree Underwear?
Underwear is a non-returnable item. This is because once worn, we cannot sell the product to another customer. Even if you ordered the incorrect size, the item cannot be returned. However, if the item is faulty or the incorrect item was sent to you, we have a 10-day return policy, which means you have 10 days after receiving your item to request a return, for incorrect or faulty items only. Rest assured, if the fault lies with us, we will make it right. See full Refund Policy.